Support

We're a tiny team and we read everything. Expect a reply within a couple of days.

Contact us

Please include your iOS version and what you were doing when the issue happened — it helps a lot.

Common questions

My steps aren't updating

Pixel Islands reads steps from Apple Health. Check that permission is granted in the Health app: Profile → Apps → Pixel Islands → allow "Steps". Opening the Health app once can also nudge today's data to sync from Apple Watch.

I got a new phone — where are my islands?

Your progress is backed up with iCloud. Sign in with the same Apple ID, install Pixel Islands, and your collection will sync automatically.

How do I restore my Premium purchase?

Open Settings inside the app and tap "Restore Purchases". Make sure you're signed in with the same Apple ID you used for the original purchase.

How do I manage or cancel my subscription?

Subscriptions are handled by Apple: iPhone Settings → your name → Subscriptions → Pixel Islands. You can also request a refund through reportaproblem.apple.com.

How is my health data handled?

We only read your step count, and only to grow your islands. Nothing is sold or used for ads — details in our privacy policy.

I have an idea for an island theme!

We love these. Send it to supportpixelislands@gmail.com — the next theme might be yours.